Privacy Policy
Last updated: February 24, 2026
We are committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information.
Information We Collect
Personal Information
We may collect the following types of personal information:
- Name and contact information (email, phone, address)
- Payment information (processed securely through third-party providers)
- Account credentials and preferences
- Communication history with our customer service
Automatically Collected Information
- IP address and device information
- Browser type and version
- Pages visited and time spent on our website
- Referring website addresses
- Cookies and similar tracking technologies
How We Use Your Information
We use the information we collect for the following purposes:
- To process and fulfill your orders and requests
- To communicate with you about your orders, products, and services
- To improve our website, products, and customer service
- To send you marketing communications (with your consent)
- To detect and prevent fraud and unauthorized access
- To comply with legal obligations and enforce our terms
- To personalize your experience on our website
Data Protection & Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.
Security Measures Include:
- SSL encryption for data transmission
- Secure servers and databases
- Regular security assessments and updates
- Limited access to personal information on a need-to-know basis
- Employee training on data protection
Cookies & Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand user preferences. You can control cookie preferences through your browser settings.
Types of Cookies We Use:
- Essential Cookies: Required for website functionality
- Analytics Cookies: Help us understand how visitors use our site
- Marketing Cookies: Used to deliver relevant advertisements
- Preference Cookies: Remember your settings and preferences
Sharing Your Information
We do not sell your personal information. We may share your information in the following circumstances:
- With service providers who assist us in operating our business (payment processors, shipping companies)
- When required by law or to protect our rights
- In connection with a business transfer or merger
- With your explicit consent
Your Rights
You have the following rights regarding your personal information:
- Access: Request a copy of your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information
- Objection: Object to processing of your information
- Portability: Request transfer of your information
- Withdrawal: Withdraw consent for data processing
To exercise these rights, please contact us using the information provided below.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.
Children's Privacy
Our website is not intended for children under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.
Contact Us
If you have any questions, concerns, or requests regarding this privacy policy or our data practices, please contact us:
Email: mail2koolorhardware@gmail.com
Phone: +91 96245 00751
Address: Bansidhar Way, Mira Udhyognagar, Rajkot 360002